Effective Date: June 5, 2026
Welcome to grethenrenovation.com. This website (the “Site”) is owned and operated by Grethen Renovation Sàrl (“we,” “us,” or “our”).
By accessing, browsing, or using this Site, or by purchasing any products or services from us, you agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services.
1. General Provisions and Business Information
These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.
- Company Name: Grethen Renovation Sàrl
- Registered Office Address: 2 ZI Rolach, L-5280 Sandweiler, Luxembourg
- Contact Email: bramblek@grethenrenovation.com
- Contact Phone: +(352)2060161020
- Website URL: grethenrenovation.com
Any new features, tools, or products added to the current e-commerce store shall also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes.
2. Online Store Eligibility and Account Security
A. Age Requirements
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given us your explicit consent to allow any of your minor dependents to use this Site.
B. Account Registration
To access certain features of the Site, including making a purchase or viewing past orders, you may be required to create a user account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
C. Password Protection
You are solely responsible for safeguarding your account password and restricting access to your computer or device. You agree to accept responsibility for all activities or actions that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately at bramblek@grethenrenovation.com.
D. Prohibited Account Conduct
You must not use our products or website for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright, trademark, and data privacy laws).
3. Product Descriptions, Pricing, and Modifications
A. Product Accuracy
We make every effort to display as accurately as possible the colors, dimensions, specifications, and images of our products that appear on the online store. However, we cannot guarantee that your computer monitor’s display of any color or texture will be perfectly accurate. All descriptions of products are subject to change at any time without notice, at our sole discretion.
B. Price Adjustments
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product, service, or portion of the website without prior notice to you. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of products.
C. Typographical Errors
In the event that a product is mistakenly listed at an incorrect price or with incorrect technical specifications, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged, we will issue a full refund to your original payment account.
4. Conditions of Purchase and Order Refusal
We reserve the right, at our sole discretion, to refuse, limit, or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing and/or shipping address.
A. Order Verification
We may require additional verifications or information before accepting any order. If we make a change to or cancel an order, we will attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made.
B. Commercial Exploitation Restrictions
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree that products purchased on grethenrenovation.com are for personal, commercial renovation, or end-use, and may not be resold commercially without our express written consent.
5. Billing, Payment, and Accurate Account Information
A. Payment Methods
We accept various forms of secure payment methods, including credit cards, bank transfers, and third-party payment gateways, as specified at the checkout interface. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
B. Payment Obligations
You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
By submitting payment details, you warrant that you are legally authorized to use the designated payment method and authorize our secure third-party processors to charge your payment instrument for the total amount of your purchase (including applicable taxes and shipping fees).
6. Shipping, Delivery, and Custom Duties
All purchases made through our Site are subject to our Shipping Policy.
A. Title and Risk of Loss
The risk of loss and title for all items ordered pass to you upon our delivery of the items to the shipping carrier. We are not responsible for any delays, losses, or delivery failures caused by courier negligence, incorrect shipping addresses provided by the customer, or extreme weather events.
B. International Orders and Import Tariffs
For orders shipped to destinations outside of the European Union, you are recognized as the importer of record. You must comply with all local laws and regulations of the destination country.
You are solely responsible for paying any import duties, custom clearances, brokerage fees, and local consumption taxes levied upon arrival. We have no control over these fees and cannot predict their financial amount.
7. Returns, Refunds, and Strict Physical Return Requirement
All returns and refunds are governed strictly by our Refund and Returns Policy.
A. No Return, No Refund Policy
To maintain fair trade and operational integrity, we absolutely do not authorize or issue refunds without the physical return of the item. If you are dissatisfied with a product, you must ship the item back to our designated facility in Sandweiler, Luxembourg, in its original condition and packaging.
B. Inspection Requirement
No “refund-only” requests without return shipping will be approved, regardless of complaints regarding item discrepancies or damage. Refunds will only be finalized after our technical team completes a physical inspection of the returned asset.
8. Intellectual Property Rights
A. Ownership of Content
All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and industrial designs, is the property of Grethen Renovation Sàrl or its content suppliers and is protected by Luxembourgish, European, and international copyright, trademark, and intellectual property laws.
B. Limited License and Restrictions
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of this Site. You must not copy, reproduce, duplicate, sell, resell, exploit, modify, or distribute any portion of the website, its source code, or images without express written permission from us. Any unauthorized use terminates the permission or license granted by us immediately.
9. Prohibited Uses of the Website
In addition to other prohibitions as set forth in these Terms of Service, you are strictly prohibited from using the Site or its content:
- For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.
- To violate any international, European Union, or local Luxembourgish regulations, rules, laws, or ordinances.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
- To submit false, misleading, or fraudulent information.
- To upload or transmit viruses, malware, logic bombs, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website, other websites, or the Internet.
- To collect or track the personal information of others or scraping data without authorization.
- To spam, phish, pharm, pretext, spider, crawl, or scrape the Site.
- For any obscene or immoral purpose.
- To interfere with or circumvent the security features of the online store, our servers, or any related networks.
We reserve the right to terminate your use of the website or delete your customer account permanently for violating any of the prohibited uses.
10. Third-Party Links and Extensions
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content, accuracy, or security of these external locations. We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party provider.
11. User Comments, Feedback, and Testimonials
A. Submissions Policy
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, product reviews, or other materials, whether online, by email, or by postal mail (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
B. Compensation and Moderation
We are and shall be under no obligation to:
- Maintain any comments in confidence.
- Pay compensation for any comments.
- Respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
12. Disclaimer of Warranties; Limitation of Liability
A. Service Availability Disclaimer
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be completely accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
B. As-Is Provision
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the online store are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
C. Limitation of Liability
In no case shall Grethen Renovation Sàrl, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some countries, states, or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Grethen Renovation Sàrl and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
14. Severability and Complete Agreement
A. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
B. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
15. Governing Law and Dispute Resolution
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by, construed, and enforced in accordance with the laws of Luxembourg, without reference to its conflict of law principles.
Jurisdiction
Any dispute, controversy, or claim arising out of or relating to these Terms, including the validity, invalidity, breach, or termination thereof, which cannot be resolved amicably through mutual consultation, shall be submitted to the exclusive jurisdiction of the competent courts located in the district of Luxembourg City, Luxembourg.
16. Termination of Services
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
17. Contact Information
Questions about the Terms of Service, user conduct rules, or electronic ordering conditions should be sent to our regulatory compliance officer via the details listed below:
- Corporate Entity: Grethen Renovation Sàrl
- Physical Mail Address: 2 ZI Rolach, L-5280 Sandweiler, Luxembourg
- Official Email Address: bramblek@grethenrenovation.com
- Telephone Line: +(352)2060161020